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Program overview
Online
On-site
Hybrid
Jira Software for Admins
Build a strong foundation in Jira administration by configuring workflows, permissions, notifications, and security schemes to support business needs. Learn how to manage users and projects, customize Jira Service Desk, and troubleshoot common issues for reliable and scalable Jira operations.
Duration:
5 Days
Level:
Advanced
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1500+ users onboarded
Who will Benefit from this Training?
Training Objectives
Build a high-performing, job-ready tech team.
Personalise your team’s upskilling roadmap and design a befitting, hands-on training program with Uptut
Key training modules
Comprehensive, hands-on modules designed to take you from basics to advanced concepts
Download Curriculum
- Introduction: Installing and Configuring JIRA
- The prerequisites for Atlassian JIRA Software installation.
- A step-by-step guide to installing JIRA on various on Cloud and Server.
- Initial configuration settings.
- Setting up the JIRA environment for optimal performance.
- Overview of JIRA Features and Architecture
- Detailed exploration of JIRA’s core features.
- Understanding JIRA's architecture and how it supports scalability.
- Overview of JIRA’s user interface and navigation.
- Key JIRA concepts: Issues, Projects, Boards, Workflows, Screens, Fields, Permissions, Restrictions, Notifications, Security, Dashboard.
- Customizing and Upgrading JIRA
- Best practices for upgrading JIRA to the latest version.
- Configuring add-ons and plugins to extend JIRA functionality.
- Implementing JIRA customizations as per specific business processes.
- Creating a JIRA Project
- Step-by-step process of creating new projects in JIRA.
- Configuring Project settings, Components, and Versions / Releases.
- Setting up Project workflows.
- Managing Project templates for consistency.
- Understanding and differentiating between Software and Business Projects.
- Compare Team-managed and Company-Managed projects (Jira Cloud only).
- Managing Users, Groups, and Project Roles
- Creating and managing User accounts.
- Setting up User Directories like AD or OLDAP.
- Setting up and managing User groups.
- Assigning Project roles and Global permissions.
- Best practices for User management and Project Role assignment.
- Managing Project Permissions and Issue Security Schemes
- Understanding and working with Project level Schemes.
- Understanding with working with Issue level Schemes.
- Understanding JIRA's Permission schemes.
- Configuring Project-specific permissions - for Users, Groups and Project Roles.
- Setting up Issue Security schemes for sensitive project data.
- Best practices for maintaining Project security.
- Configuring Issue Types, Fields, Screens and Workflows
- Understanding the Issuetype scheme and customizing issue types.
- Configuring fields and field configurations.
- Configuring Screens and managing Screens within Projects.
- Creating a new workflow and applying for one or more projects.
- Integrating Emails with JIRA
- Configuring JIRA to send and receive emails.
- Setting up email notifications for various JIRA events.
- Customizing email templates to match organizational branding.
- Troubleshooting common email integration issues.
- Performing JIRA Troubleshooting
- Identifying and resolving common JIRA issues.
- Using JIRA logs and diagnostic tools for troubleshooting.
- Managing system performance and optimization.
- Best practices for maintaining a healthy JIRA instance.
- Deploying and Customizing JIRA Service Desk
- Setting up the JIRA Service Desk.
- Customizing service desk workflows and request types.
- Configuring SLAs and automation rules.
- Integrating the JIRA Service Desk with other tools and systems.
- Summary and Next Steps
- Recap of key concepts covered in the course.
- Tips for continuing JIRA learning and certification.
- Resources for staying updated with JIRA developments.
- Next steps for implementing JIRA in your organization.
Hands-on Experience with Tools
Training Delivery Format
Flexible, comprehensive training designed to fit your schedule and learning preferences
Opt-in Certifications
AWS, Scrum.org, DASA & more
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100% Live
on-site/online training
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Hands-on
Labs and capstone projects
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Lifetime Access
to training material and sessions
Skill-Gap Assessment
Analysing skill gap and assessing business requirements to craft a unique program
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Personalisation
Customising curriculum and projects to prepare your team for challenges within your industry
2
Implementation
Supplementing training with consulting support to ensure implementation in real projects
3
Why this course
- Better Customer Service and Experience: With the ability to deploy and customize the JIRA Software and JIRA Service Desk, your system administrators can set up better-performing support systems. These systems improve response times adding to the overall customer satisfaction, retention, and loyalty.
- More Efficient Project Management: Trained JIRA admins can plan and configure complex workflows to match specific business processes. This, combined with JIRA’s real-time project tracking features, makes it easier for you to stay updated with project statuses and timelines.
- Better Resource Allocation: By setting up JIRA to clearly show how resources are being used, administrators can help make sure that they are used wisely, avoiding performance bottlenecks and overallocation. This makes operations run smoothly and results in significant cost savings in the long run.
- Improved User Management and Security: Administrators adept at using JIRA can effectively manage user roles and permissions, ensuring your sensitive user information and business data are protected and only accessible to authorized individuals. This reduces the risk of costly data breaches.
Training objectives
- Gain a comprehensive understanding of JIRA administration.
- Tailor JIRA workflows to meet specific business requirements.
- Configure JIRA emails and notification settings.
- Manage users, groups, and project roles effectively.
- Oversee JIRA permissions and implement security schemes.
- Troubleshoot common JIRA issues.
- Deploy and customize the JIRA Service Desk.
Who will benefit
- Project managers
- System administrators
- Scrum masters
- Service desk managers
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Frequently Asked Questions
2. Will my team get any practical experience with this training?
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With our focus on experiential learning, we have made the training as hands-on as possible with assignments, quizzes and capstone projects, and a lab where trainees will learn by doing tasks live.
3. What is your mode of delivery - online or on-site?
We conduct both online and on-site training sessions. You can choose any according to the convenience of your team.
4. Will trainees get certified?
Yes, all trainees will get certificates issued by Uptut under the guidance of industry experts.
5. What do we do if we need further support after the training?
We have an incredible team of mentors that are available for consultations in case your team needs further assistance. Our experienced team of mentors is ready to guide your team and resolve their queries to utilize the training in the best possible way. Just book a consultation to get support.