Case Study: APIGEE Training – Masdr, Saudi Arabia

Executive Summary

Masdr, a leading insurance technology company in Saudi Arabia, relies on APIGEE as its primary API gateway for managing both client-facing and internal APIs. To strengthen their API development and management capabilities, a 1:1 hands-on APIGEE training was conducted for a junior-level trainee who aimed to support his team and grow in his role.

The training focused on building a strong foundation in API development, covering APIGEE’s functionalities, API lifecycle management, and deployment best practices. A structured, lab-based learning approach ensured that the trainee gained hands-on experience and could apply concepts in real-world scenarios. By the end of the program, he successfully completed a capstone project, demonstrating the ability to develop, deploy, and manage APIs independently.

Background

About the Client

Client: Masdr, Saudi Arabia

Industry: Insurance Technology

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About the Training

Why This Training Was Needed

Masdr utilizes APIGEE as its central API gateway to ensure scalability, security, and efficient API management. The trainee had limited prior experience with APIs but had been observing API development within his team. To enhance his role and contribute more effectively, he required structured training to:

• Understand API development and lifecycle management.
• Gain hands-on experience in APIGEE to manage APIs efficiently.
• Support his team in API-related tasks and ensure scalability.

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Personalization:

Analysis & Assessment

• The trainee had no hands-on API development experience but had some theoretical exposure through team discussions.
• His primary challenge was understanding the practical applications of APIs and how they fit into Masdr’s architecture.
• The training needed to be gradual, hands-on, and interactive to help him build confidence and technical skills.

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Training Development

The curriculum was customized to match the trainee’s current skill level and progressively introduce APIGEE concepts. Following NobleProg’s APIGEE training framework (Course Link), the course included:

• API Development Lifecycle: Understanding API design, security, deployment, and monitoring.
• APIGEE Functionalities: API proxies, security policies, traffic management, and analytics.
• Real-World Application: Hands-on labs tailored to Masdr’s API use cases.
• Assignments & Takeaways: Reinforcement exercises for self-paced learning.

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Delivery & Engagement:

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How We Catered to the Audience

• As the trainee was at a junior level, the training was built on his foundational knowledge and enhanced with practical labs.
• The 1:1 format ensured personalized coaching, allowing the instructor to adjust the pace based on his learning curve.
• A gradual, structured approach was used, introducing two topics per day, followed by hands-on labs and assignments.

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Pedagogy & Delivery Style

• Hands-on-first approach: Each session included at least two practical labs per topic.
• Reinforcement through assignments: Take-home exercises allowed self-practice and retention.
• Iterative learning: Since the training was 1:1, the instructor could repeat and clarify concepts as needed.

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Challenges Faced by the Trainee

• The biggest challenge was grasping multiple new concepts at a fast pace.
• However, practical application through labs helped him clear doubts independently, making the learning process effective.

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Hands-on Learning & Post-Training Support

• The trainee successfully deployed and managed APIs using APIGEE in hands-on labs.
• A capstone project was conducted to test and apply all concepts learned.
• Comprehensive post-training documentation was provided for continued self-learning.

Results & Impact

Participant Engagement & Performance

• 100% hands-on approach: Every session included two labs and one assignment, keeping the trainee fully engaged.
• Highly interactive learning: The 1:1 training allowed flexible learning, ensuring concepts were reinforced as needed.
• The trainee progressed from no API experience to independently developing and deploying APIs.

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Business Impact

• The trainee is now equipped to support API scaling and management at Masdr.
• His upskilling has enhanced team efficiency, allowing him to take on more API-related responsibilities.
• The training has improved internal API workflows, aligning with Masdr’s goal of a robust API infrastructure.

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Feedback & Testimonials

• While no formal written feedback was received, the trainee expressed high satisfaction, particularly with the hands-on approach and capstone project.
• The training contributed directly to his professional growth and confidence in API management.

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